Shipping FAQ Section

When will my order ship?

Orders placed before 12pm are usually sent the next working day.

How long does delivery take?

  • South Island: usually overnight.

  • North Island: around two working days.

  • Rural delivery: may take an extra day or two.

How much is shipping?

Shipping is free nationwide on orders over $100(North and South Islands only - contact us for other locations)

Do you ship outside New Zealand?

Not at this stage.

Do I get tracking?

Yes — we use NZ Post Couriers with photographic proof of delivery.

Is the packaging eco-friendly?

Yes — Archflows are shipped in a recyclable box inside a compostable courier bag.

Terms and Conditions

1. General
Archflow Orthotics are sold as consumer medical devices for comfort and support. By purchasing from our website, you agree to these Terms & Conditions.

2. Pricing & Payment
All prices are in NZD and include GST. Payments are processed securely via Stripe (Visa, Mastercard) or Afterpay.

3. Shipping
Free shipping within New Zealand. Orders are dispatched next working day where possible. Delivery timeframes are estimates and may vary due to courier delays.

4. Returns & Guarantee
Archflow products are covered by our 30-Day Comfort Guarantee. To qualify, customers must follow the wearing-in guide and contact us within 30 days of delivery. Return shipping is the customer’s responsibility. Refunds are limited to one pair per customer. See bottom of page.

5. Product Care
Instructions for wearing-in and cleaning are provided with every order. Archflow is not liable for misuse, modification, or damage caused by improper care.

6. Liability
Archflow orthotics are intended as supportive insoles for general comfort. They are not a substitute for medical diagnosis or treatment. If you have ongoing or severe foot pain, consult a podiatrist.

7. Privacy
We respect your privacy. Personal information is used only for order fulfilment and will not be shared with third parties except as required for shipping and payment.

8. Contact
For any questions, email us at [support@archflow.co.nz].

 

Privacy Policy

1. Information we collect
When you place an order with Archflow, we collect basic details such as your name, shipping address, email, and payment information.

2. How we use your information
We use this information only to:

  • Process and ship your order

  • Contact you about your purchase

  • Improve our service

We may also send occasional updates or offers if you’ve opted in to our mailing list (you can unsubscribe at any time).

3. Payment security
All payments are processed securely via Stripe and Afterpay. We never store your full card details on our systems.

4. Sharing your information
We only share your information with trusted partners who help us deliver your order (e.g. courier services, payment processors). We do not sell or rent your data to third parties.

5. Data storage & security
Your personal information is stored securely and accessed only by authorised staff for business purposes.

6. Your rights
You can request access to, correction of, or deletion of your personal data at any time by emailing [support@archflow.co.nz].

7. Cookies
Our website may use cookies to improve your shopping experience. You can disable cookies in your browser settings, though some parts of the site may not work properly without them.

8. Contact us
If you have any questions about how we handle your information, contact us at [support@archflow.co.nz].

30-Day Comfort Guarantee
(because your feet deserve a fair shot)

We’re confident you’ll love the support and comfort of your Archflow orthotics.
That’s why we back every pair with our 30-Day Comfort Guarantee.


✅ How it works
Step 1: Wear them in using our wearing in guide.
Step 2: Give your feet up to 30 days to adjust.
Step 3: Still not comfortable? Email us at [support@archflow.co.nz] with
your order number and a short note about the issue.


✅ What happens next
We’ll either arrange a refund or replacement.
In most cases, you’ll need to send the orthotics back (return postage at
customer cost). Refunds are limited to one pair per customer.


✅Why we ask for feedback
Your feedback helps us improve Archflow. Your experience matters,
and your input keeps our designs moving forward.


✅The small print
Applies to purchases made directly from our website.
Covers comfort only — not damage caused by misuse,
modification, or general wear-and-tear.
Must be requested within 30 days of delivery.


In short If Archflow isn’t working for your feet after 30 days of wear, we’ll
make it right because better support makes better days.